Chatbots

Menus and keyword replies.

• What chatbots doA chatbot answers customers with menus, buttons and questions the moment they write, and steps aside when your team replies.
• Build a chatbotDraw a chatbot with a greeting, a menu of buttons and answers, choose its keywords and numbers, and switch it on.
• Who answers first: chatbots, AI assistants and automationsThe order in which a broadcast's assistant, chatbots, the number's AI assistant and automations look at a customer's message, and how to stop double replies.