AI
Assistants that answer, follow up and hand over.
AI assistants
Set up, teach, test and pause
- Create an AI assistantSet up an assistant that answers your WhatsApp, Instagram and Messenger chats by itself, on your own AI key, and hands over to your team when a person is needed.
- Choose the AI provider, model and keyPick OpenAI, Anthropic, Gemini or Groq, choose a model, add your API key, and set how the assistant writes and what it costs.
- Teach the assistant about your businessWrite the instructions that tell the assistant who it is, and give it your prices, hours and policies as business knowledge, in sections it reads only when needed.
- How the assistant writes its repliesShort, clear messages in the customer's own language and mood, with key facts in bold, tappable buttons when there are choices, and voice notes and photos understood.
- What the assistant remembersHow far back the assistant reads a chat, notes it keeps on returning customers, looking up older messages, and rating leads hot, warm or cold.
- Test an assistant before it talks to customersChat with the assistant as a customer would, see what it read and which tools it would use, then try it on a few real contacts before switching it on for everyone.
- When a person steps inWhich setting decides what the assistant does when your team replies, when a chat is assigned, and when the assistant hands over, and the settings most businesses should use.
- Hand a chat over to your teamWhen the assistant passes a chat to a person, and how to choose the message the customer gets, who is assigned, the tag added, and whether the assistant goes quiet.
- Pause or switch the assistant back on in one chatStop the AI in a single chat from the inbox or with a chat command, for a while or until you switch it back on, without switching the assistant off for everyone.
- Opening hours and away messageLet the assistant answer only at set times, or around the clock, and send an away message when it is closed.
- Who it answers, and spend limitsKeep the assistant away from staff and test phones, or let it answer only a few contacts, and cap what it can spend per day, per month and per customer.
- Follow up when a customer goes quietLet the assistant write again when a customer stops replying or at a time agreed with them, and choose the template it uses once WhatsApp's 24 hours have passed.
- Follow up by CRM stageA follow-up assistant writes to people whose TicAte CRM lead or deal sits in the stages you choose, after a quiet spell, and can start chats with new leads who never messaged.
- Several assistants on one number, by CRM stageWith TicAte CRM, let a different assistant answer depending on the stage of the customer's lead or deal, such as Sales for new leads and After-sales for won deals.
- Pass a chat to another assistantLet assistants hand chats to one made for the job, give a chat to an assistant from the inbox or an automation, and keep answering a few topics after a person takes over.
- Answer customers who came from an ad or postThe assistant reads the ad or post a chat came from and answers about that offer, with a button for customers who want to see your other products.
- Logs, history, export and importSee every turn the assistant took and why it stayed quiet, bring back an earlier version of its settings, and copy an assistant to a file or another workspace.
AI tools
What an assistant can do for the customer
- What AI tools are, and how to make oneTools let an assistant do things in a chat besides talking, such as sending a brochure, saving the customer's details or booking a meeting. Build one once and give it to any assistant.
- Tools that send somethingReply buttons, lists and link buttons, files from your Drive, WhatsApp Flows, and fixed answers you write once, sent by the assistant at the right moment.
- Tools that act for the customerSave details to the contact or to TicAte CRM, tag the contact, book a meeting, hand the chat to the right team, or ask your own system through its API.
- Give tools to an assistantAttach tools on the assistant's Tools tab or from the tool's own page, check the assistant uses them at the right moment, and see each time it did.
Tic Buddy
Translate, summarise and draft replies, for your team
- Turn on Tic BuddyWhat Tic Buddy does for your team, and how an owner or admin turns it on, chooses its features and who can use it, and sets a monthly limit.
- Translate chats and voice notesRead any message in your own language, translate a whole chat as it comes in, send your reply in the customer's language, and turn voice notes into text.
- Catch up with a chat summarySummarise today, the last 7 days, everything since your last reply or dates you pick, and see what the customer wants, what was promised and the next step.
- Draft or improve a replyLet Tic Buddy draft your next reply from your AI assistant's instructions and knowledge, or make your own reply shorter, more formal or friendlier.