Your profile
Change your name and photo, choose which chats reach your phone, change your password and sign out of every device.
Your profile is how your team sees you: your name and photo appear in the menu, beside the chats you handle and anywhere a teammate picks a person. To open it, click your picture at the top right and choose Profile, or open Settings and click the Profile tab.
Change your name or photo
- Under Display name, type the name your team should see.
- To add a picture, click Upload photo (or Change photo if you already have one). Use a PNG, JPG, WebP or GIF of up to 2 MB. Remove takes it away.
- Click Save changes.
Under Account details you also see the date you Joined.
Choose what reaches your phone
Phone notifications decides what the TicAte Inbox app on your phone tells you about. It applies only to you, in this workspace.
- All my chats: every new customer message in chats you handle.
- Only chats assigned to me: just your chats, plus any note that mentions you.
- Off: nothing on your phone.
To take a break without changing this, click 1 hour, 8 hours, 24 hours or 1 week beside Pause for. The line then shows until when notifications are paused; click Resume now to turn them back on early.
Change your password
If you sign in with your TicAte account, your password is your TicAte password, the same one for every TicAte app. The Password card says so; click Open my TicAte account and change it there. That is also where you turn on a sign-in code.
If your workspace still uses a password of this app's own, the card asks for your Current password, a New password of at least 10 characters and Confirm new password. Click Update password. You stay signed in on this device.
Sign out of every device
Lost a laptop, or signed in on a shared computer? Under Active sessions, click Sign out of all devices, then Sign out everywhere. Every device using your account is signed out, including this one, and you are taken back to the sign-in page.