Setup
Numbers, accounts and other apps.
Channels
WhatsApp numbers, Instagram and Facebook pages
- Connect your WhatsApp numberConnect a WhatsApp number to TicAte with your Facebook account, including the number you already use in the WhatsApp Business app.
- Several numbers and the default numberRun more than one WhatsApp number in one workspace, name each one, and choose the number TicAte uses when nobody picks one.
- Your number's business profileChange the photo, display name, about line, description, address, email and websites customers see when they open your number in WhatsApp.
- Number disconnected or blockedWhat Connected, Disconnected and Sending blocked by Meta mean, how to check a number, and how to reconnect it.
- Connect Instagram and a Facebook PageBring Instagram DMs and Messenger chats from your Facebook Pages into the same inbox as WhatsApp.
- Move a number to another workspaceAsk TicAte to move a WhatsApp number, with all its conversations, contacts and templates, to another workspace.
- Remove a number or accountRemove one WhatsApp number, or a whole WhatsApp Business Account, from TicAte, and what happens to its conversations.
Integrations
TicAte CRM, Bitrix24, Shopify, WooCommerce
- Connect TicAte CRMPut this inbox inside TicAte CRM, so each person sees and answers the WhatsApp chats on their own leads, deals and contacts.
- Send WhatsApp templates from TicAte CRMSend an approved WhatsApp template from a CRM automation, a record's chat or a campaign, with the customer's details filled in.
- Connect Bitrix24Make WhatsApp an Open Channel in your Bitrix24 portal, so agents reply from Bitrix24 and chats appear on CRM records.
- Connect ShopifyList your Shopify products in WhatsApp, turn carts into Shopify orders, and send customers a WhatsApp message at every step of an order.
- Connect WooCommerceList your WooCommerce products in WhatsApp, turn carts into store orders, and keep customers updated on WhatsApp as orders move.
API & webhooks
Connect your own systems
- API keys and the APIMake an API key so your own software can send WhatsApp messages and templates, read your chats, and hand a customer's reply to an AI assistant.
- WebhooksHave TicAte tell your other software the moment a message arrives, a message is delivered, an order comes in or a template is approved.