Help
CRM
Shared Social Inbox
ChatIQ
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Contact support
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ChatIQ guides
Getting started
Where to start
2
Where to start
Find your way around
Your account
2
Sign in with your TicAte account
Your profile and name
Websites & widget
Install the widget
3
Add your website and install the chat
Recognise customers who are signed in to your website
Disconnect or reconnect a website
Widget settings
4
Change how the chat looks and greets visitors
Suggested questions
Choose the name visitors see on replies
What your visitors see
Conversations
Inbox
4
The inbox
Reply to a visitor
Assign, close and reopen chats
Internal notes
Saved replies
1
Saved replies
Notifications
1
Notifications for messages and arrivals
Visitors
Live visitors
3
Live visitors
Hot, warm and cold: the lead score
Start a chat with a visitor
Contacts
1
Contacts
Reports
Dashboard
1
The dashboard
Analytics
1
Analytics
Settings
Team & roles
1
Invite your team and choose roles
TicAte CRM
1
Send each website's chats to TicAte CRM
API & webhooks
2
API keys
Webhooks
ChatIQ guides
/
Reports
Reports
How your website and your team are doing.
Dashboard
Today at a glance
The dashboard
Today at a glance, with open chats, visitors, chats started and how fast your team answers, plus who is on your site now.
Analytics
Visitors, pages, sources and devices
Analytics
How many people visit your websites, which pages they read, where they come from and what they use, compared with the period before.
Help
Contact support
Help
Contact support