Help
CRM
Inbox
ChatIQ
/
Contact support
/
ChatIQ guides
Getting started
Where to start
2
Where to start
Find your way around
Your account
2
Sign in with your TicAte account
Your profile and name
Websites & widget
Install the widget
3
Add your website and install the chat
Recognise customers who are signed in to your website
Disconnect or reconnect a website
Widget settings
4
Change how the chat looks and greets visitors
Suggested questions
Choose the name visitors see on replies
What your visitors see
Conversations
Inbox
4
The inbox
Reply to a visitor
Assign, close and reopen chats
Internal notes
Saved replies
1
Saved replies
Notifications
1
Notifications for messages and arrivals
Visitors
Live visitors
3
Live visitors
Hot, warm and cold: the lead score
Start a chat with a visitor
Contacts
1
Contacts
Reports
Dashboard
1
The dashboard
Analytics
1
Analytics
Settings
Team & roles
1
Invite your team and choose roles
TicAte CRM
1
Send each website's chats to TicAte CRM
API & webhooks
2
API keys
Webhooks
ChatIQ guides
/
Reports
/
Dashboard
Dashboard
Today at a glance.
The dashboard
Today at a glance, with open chats, visitors, chats started and how fast your team answers, plus who is on your site now.
Help
Contact support
Help
Contact support