Help
CRM
Inbox
ChatIQ
/
Contact support
/
ChatIQ guides
Getting started
Where to start
2
Where to start
Find your way around
Your account
2
Sign in with your TicAte account
Your profile and name
Websites & widget
Install the widget
3
Add your website and install the chat
Recognise customers who are signed in to your website
Disconnect or reconnect a website
Widget settings
4
Change how the chat looks and greets visitors
Suggested questions
Choose the name visitors see on replies
What your visitors see
Conversations
Inbox
4
The inbox
Reply to a visitor
Assign, close and reopen chats
Internal notes
Saved replies
1
Saved replies
Notifications
1
Notifications for messages and arrivals
Visitors
Live visitors
3
Live visitors
Hot, warm and cold: the lead score
Start a chat with a visitor
Contacts
1
Contacts
Reports
Dashboard
1
The dashboard
Analytics
1
Analytics
Settings
Team & roles
1
Invite your team and choose roles
TicAte CRM
1
Send each website's chats to TicAte CRM
API & webhooks
2
API keys
Webhooks
ChatIQ guides
/
Conversations
/
Saved replies
Saved replies
Your common answers, two keystrokes away.
Saved replies
Write your common answers once, such as opening hours, delivery and home visits, and send them in two keystrokes.
Help
Contact support
Help
Contact support