Inbox

Reply, assign, close and leave notes.

• The inboxWhere every chat from your websites arrives, how to filter the list, and what you see beside a conversation.
• Reply to a visitorWrite and send a reply, add a new line, use a saved reply, and see what a visitor is typing before they send it.
• Assign, close and reopen chatsHand a chat to a teammate, take one yourself, close it when it is done, and pick it up again later.
• Internal notesLeave a note on a chat for your team, such as a price you quoted or what to do next, that the visitor never sees.